What Our Clients Say About Us!
We receive many lovely letters and cards from our clients and their families and also conduct regular client satisfaction surveys. Below are a selection of some of the recent unsolicited comments that we have received:
Terrific care provided to my father
"Very sadly, my 90 year old father could no longer live in his beloved home and had to move into a residential home. Before this happened he was being cared for by Candlelight, in Glastonbury. I feel I just have to write to let your readers know that this company cannot be praised enough for their kindness, efficiency and just thoroughly good service. In short, they were terrific. In this climate where so often services do not come up to expectation, this exceeded expectation. Thank you all". Letter sent to Mid Somerset Series by Mrs D & family of Wells, published 26 May 2011.
"Thank you to you and your team for the care and support of my parents especially during the final weeks of my father's life. Candlelight carers have played a valuable role in helping my mother adjust to life on her own after 68 years of married life". Mrs W, Heathfield
'"Just a note to say a massive thanks to you and please forward my gratitude to all the carers who were involved. All of them were exceptional - you have a very good standard of care and all your staff continually offered to do more than expected to ensure I had all the assistance I needed. Once more thanks a million". Mrs B, Ringmer
"You are not just carers, you are friends and friendship means so much to so many of the elderly. Giving a hand to people that need your help." Mrs T, Trowbridge
"I have had Rose for 2 weeks now and she has done a fantastic job for me. I feel secure and happy knowing she has been to see me. Rose is always polite and helpful, she is an asset to your company". Mrs C, Frome, Somerset
"Thank you for the love and care given to me and Ron at a very difficult time during the recent spell of bad weather. If your staff couldn't drive their cars they walked to their clients to whom they are so dedicated. They have made our lives so much better with love, care and laughter, not just while the bad weather was around but in the past and future. Ron and I want to say a big thank you". Mr & Mrs B, Glastonbury
"I consider myself fortunate to recieve such kindly, warm friendship and care. Thank you very much". Mrs H, Laughton, E Sussex
"A First Class service by qualified and dedicated staff. Many thanks". Mr B, Glynde ,E Sussex
"I am very pleased with my regular carer. In fact she is the best and I could not do better anywhere else". Mrs S, Uckfield ,E Sussex
"I have nothing but praise for the service I recieve". Mrs H, Uckfield, E Sussex
"I couldn't do without my carers''. Ms W, Bradford on Avon, Wiltshire
"Thank you for excellent care and resolution of any problems efficiently." Ms F, Frome, Somerset
"It's very nice to have the same carer every day and to know they will come at a regular time". Name not supplied, Somerset
Previous comments from our clients:
"They are all lovely people and will do anything for you and are polite, never miserable and always smiling." Mrs G, Frome, Somerset
"The girls from Candlelight are very friendly, kind and efficient in all they do for us. They have been a great help to us over the past year or two." Mr & Mrs T, Frome, Somerset
"I cannot speak highly enough of the carers who come to me. I would be completely devastated and lost without them. It’s so nice to have the same girls regularly, I feel so comfortable with them. Thank You". Mrs M, Shepton Mallet, Somerset
"We look forward to the four visits we receive each day. They (the carers) are always cheerful and make us laugh’". Mr H, Westbury-sub-Mendip, Wiltshire
‘"The service I receive has always been very good and my life is made much easier by it". Mr C, Wells, Somerset
"They are all lovely girls and they make my life so much happier. It brightens up my day". Mrs H, Holcombe, Somerset
"Excellent is not enough (praise) for your carers". Mrs M-C , Frome, Somerset
"Mum is very pleased with the care she has. The family thank you very much for the care you give her each day". Mrs E , Street, Somerset
"The girls are always cheerful and I always feel good when they have been to see me". Mr. P, Wadhurst, E Sussex
"The carers are always so cheerful and helpful; and the office staff very obliging at arranging visits when needed". Mrs P,Cowbeach, E Sussex
"I would like to say a big thank you for your help. It gives my family a break from coming twice a day to me." Mrs S , Ringmer, E Sussex
"The help of the carers visits to me gives me the confidence to stay in my own flat." Mr G, Heathfield, E Sussex
Comments from other Professionals:
TAKEN FROM INVESTORS IN PEOPLE REVIEW REPORT, Feb 2011.
Candlelight Homecare continues to meet the Investors in People Standard. Giving an excellent standard of care is at the very heart of everything you do and the staff share your vision to ‘be the most professional, ethical, quality driven and client-focused care provider in any area in which they operate.’
"Your carer is wonderful with her clients. She has them in a good routine and they are doing much better than anticipated". District Nurse, Trowbridge
